Reach out to us with your preferred plan and we’ll start the onboarding process with you. We usually start with a 30-minute consultation, just so we have a clear picture of your brand and you understand your plan inside and out.
Fair question. Hiring a larger agency, or even a single full-time senior designer, can leave you with a bit of sticker shock. You could also run into times when there won’t be enough work to keep them busy and just wind up paying for dead time. With our monthly Brand Plan, you can scale, continue or cancel your subscription as needed to ensure you're only paying for creative talent when you need it.
All of our creatives work in different time zones across Canada and the US, which also means that no matter where you are in North America, if you’re working, we’re working too. To keep our cross-continent communication running like a well oiled, in-house studio, we did away with long, inefficient meetings and replaced them with asynchronous discussions through Slack. We also use Monday to manage client requests and internal tasks, meaning although we might be far geographically, we’re always close creatively.
As a creative studio, our focus is on brand, graphic and web design, but we also work in animation and content creation (photography and videography). We leave other services like print & digital marketing,SEO, digital ad strategy, buying & management, social media management, and direct or email marketing off our list. Essentially, if it’s marketing or has an abbreviation, we don’t provide it as a service. If that’s what you’re looking for, we do have some friends we could introduce you to who might be able to help.
You betcha. Your selected plan gives you access to a queue for you to add as many design requests asyou'd like and we’ll tackle them one at a time. We don’t charge hourly or per project with our plans.
That depends on if your request is simple or complex and whether it’s new (“fresh”) or a revision.For simple, “fresh” requests you can expect them within 3 business days, while complex, “fresh” requests generally take 5+ business days. If we’re revising an active request, you can expect it next business day.
Each client is provided their own dedicated Monday board along with a request form through which you can submit design briefs and any additional information. You’ll receive updates on each request in your queue as it moves from Open to Active to Completed. You can ask any questions or provide feedback within your board or Slack channel.
No worries! While we do believe in a less version, more vision approach, we won’t stop until you’re 100%happy with the work. Our goal is to become your creative champion and to understand your brand vision so well that all deliverables stick their landing and the revision cycle becomes a thing of the past.
After we’ve delivered the initial draft of your request, you’re able to take as much or as little time as you’d like to mull it over and provide feedback through Slack or Monday. Depending on the complexity of the adjustment, the revision could be delivered the same day or next. Should the revision require a larger change, or in rare situations be a complete overhaul, then we’ll need more time to deliver another draft.
No problem. When you’ve received your desired deliverables you can just cancel your subscription.
If you’ve chosen an Individual plan, you can only request designs for a single brand. If you’ve chosen theUnlimited plan, you’re able to request designs for as many brands as your heart desires.
Both plans include unlimited users but all design requests fall into the same queue regardless of usercount. If you’re an unlimited brand plan, ask us about how you can get multiple queues.
These are services - website design, motion design, content creation - that generally clients don’t require on a regular basis but can totally elevate a brand when implemented. This in mind, we’ve made them available as plan specific fixed rate add ons to keep our monthly plan prices at a fair price for all clients.
Each add on comes with clear project conditions and do not take up a slot in your queue but should the complexity of your request exceed the initial scope, we can provide a custom quote for the work.
First, that would depend if you’ve chosen a Hospitality website through Sociavore, or a custom Webflow site. The number of pages, interactions and CMS collections also help determine a realistic timeline but usually, small sites (landing page or limited pages) take around 4 weeks, while larger sites can take 2-3months.
With “Custom Illustrations” it really depends on the scope and complexity of the request, but generally it takes anywhere from 2-5 business days to deliver. As for “Motion Graphics” it also depends on request complexity, but on average, animation requests can take anywhere from 3-7 business days.
We use various programs to help bring creative requests to life including Adobe Illustrator, Photoshop, After Effects, Lightroom, InDesign, Premiere, and Procreate.
Contact us anytime to cancel your plan based on its stipulations. Ie. monthly - cancel per month, annually- cancel per year etc.
Given the nature of our creative service and value of our deliverables, refunds are not guaranteed. That said, should you be dissatisfied with our service, please reach out to us and we'll work to make things right.